Problem with a faulty mobile phone | Questions and answers among users

mcristofoli · 2025-06-18T14:13:22.449000Z

Good morning, I bought a cell phone. It arrived as expected but it is defective (it won't start). The seller told me that I have to contact the phone manufacturer (Samsung) directly for the warranty replacement. Is what the seller says correct? I had asked the seller for a replacement.If necessary, can I ask the seller for a refund (not a replacement) of the cell phone because it is defective?

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Problem with a faulty mobile phone | Questions and answers among users | eBay Italy