Problem with return, empty package German user | Questions and answers among users

lorologiaiodiangelozaccaria · 2025-05-15T12:44:14.102000Z

Good evening everyone, I have a problem with a sale made on April 22, a vintage watch worth 955 euros, shipped.The shipment leaves on the 23rd with DHL courier and is delivered in Germany on the 25th; after only 10 minutes from delivery, the buyer claims a defect, which is very strange because the watches are all checked and packed like Fort Knox before leaving, but the strangest thing is that he claims a defect that cannot be verified in just 10 minutes: he claims the watch does not keep its charge. I send him the videos made before shipping, in perfect working order, but nothing, he asks me for a refund of 150 euros to proceed with the repair. At that point I tell him to return it. I book the return label for a value of 34 euros, again with DHL courier. On May 6 (pickup delayed at the buyer's request) the package is delivered to me, in which there was the watch box but not the watch. I immediately open a dispute with a sworn statement and a report filed with the Carabinieri and eBay rules in my favor at first instance, but since it is a high amount it must be confirmed by supervisors; here begins the ordeal of a thousand phone calls and days of waiting. In the end, on May 14 (yesterday), the supervisors rule in the buyer's favor with the explanation "tracking shows that the package was delivered". Nervous, as you can imagine, I call eBay back and point out that yes, the package was delivered, but it was delivered empty. The very kind operator creates the data for the appeal and sends it again. This morning I see the notification of an imminent charge for the amount on today's date, but given the situation I have instructed the bank to block any charge until the situation is closed. I call eBay again, explain the whole situation, and the operator tells me that after checking the situation eBay is again ruling in my favor, but they are waiting for confirmation from supervisors because the amount is high, so I find myself once again in limbo. Has anyone had similar experiences with eBay Germany? What should I do? Honestly, I do not feel protected at all by eBay

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