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problem with BRT shipping
Summary: poket_792280 is experiencing an issue with a shipment that has not been delivered and is stuck in transit for 10 days. They have contacted the buyer, who is cooperative, and are seeking advice on how to be protected under eBay's customer guarantee. They wish to understand what options are available for obtaining a refund, as the shipping label was purchased through eBay, and they believe the issue lies with the transporter.
good morning
this is the first time this has happened to me and, as a seller, I’d like to understand whether I’m protected by ebay or whoever else through the ebay customer guarantee, because I shipped the package properly, with video and tracking to prove it, but after 10 days the package is still stuck in transit without ever being delivered to the buyer, so under European rules it is considered lost by the carrier. in these cases, rightly, the buyer opens a claim for item not received, but they’re cooperative, so I’m always in contact with them to have time to better understand this situation, but I’d like to understand on my side if and what I can do to get a refund as well, since I bought the shipping label through ebay and I did nothing wrong, but the carrier most likely just swiped this package ?
marioelegio
MentoreJul 21, 2026 at 8:18 AMIf you purchased the shipping service on ebay from packlink .... https://support-ebay.packlink.com/hc/it/articles/115003421369-I-requisiti-imprescindibili-per-aprire-un-reclamo-per-danno-perdita-o-furto-manomissione
hi
mario