PROBLEM WITH SHIPPING DUE TO FLOODING | Questions and answers among users

rickyanto · 2023-05-24T11:58:10.655000Z

Good morning, I’m asking for your help because I have no idea what to do. The lot I was supposed to sell was destroyed because of the flood in Emilia Romagna, but the buyer had purchased the item the day before. Now I can’t issue the refund because the buyer opened a request a few days ago regarding the order, which shows up for me as a dispute. The buyer and I have already gotten in touch and he can’t cancel the request, so I can’t issue the refund. What do we do? Thanks for the help

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PROBLEM WITH SHIPPING DUE TO FLOODING | Questions and answers among users | eBay Italy