Problem with a purchase and an eBay report. | Questions and answers among users

zoff182 · 2024-09-27T08:45:13.746000Z

Good morning everyone, I hope you can help me understand how I should handle this. I made a Buy It Now purchase from a seller with whom I also exchanged messages to find out whether the item was actually what I was looking for.I bought on eBay, paying with PayPal. The next day I received this email: Dear zoff182,our records show that recently you contacted or received messages from xxxx through eBay's My Messages section.It has recently been discovered that an unauthorized third party has accessed this account, and that party may have used the account in an attempt to defraud other members.We have taken the necessary steps to restore this account to its original owner, but we wanted to let you know not to trust any communication received from that account. At this time, there is no problem with your account; this message was sent only as a precaution. If you received messages from xxxSenderxxx that seem suspicious, do not hesitate to forward them to spoof@ebay.com for review.*** Security tips-- Do not reply to the sender, either through eBay or using your personal email account, if the message contains an offer to buy or sell an item. This kind of offer may be a fraud attempt, and any resulting transaction will not be covered by eBay's protection programs.-- If you receive a Direct Offer for an item on which you recently placed a bid, which appears in My Messages with the subject "Message from an eBay user", it is not a genuine Direct Offer.Direct Offers are shown in My Messages with a blue background and the subject "eBay Direct Offer for the item...". When you reply to a Direct Offer,cAlways check that there is a blue background in My Messages and the subject "eBay Direct Offer for the item...".-- Never pay for an item bought on eBay through cash transfer services such as Western Union or MoneyGram. Requesting payment through these methods is a violation of eBay's Secure Payments Rules. These methods are not safe for sending payment to people you do not know.If you have already sent payment for a transaction outside eBay or if you have already shipped an item to a fraudulent buyer, we recommend taking the following actions:-- Contact the service used to make the payment. If you paid by credit card, most credit card issuers offer consumers protection in the event of online fraud. -- Contact the shipping company you used.-- Report the fraudulent buyer or seller to the competent authorities in your area of residence and in that of the buyer or seller. Be aware that eBay will be happy to cooperate with the investigation. For further information on how the agent can contact eBay, go to the page:.......We ask you to spare us a few more minutes to provide us with more information about the transaction. The information you provide will allow us to work more effectively with law enforcement if it becomes necessary to start an investigation. Go to the page:...........Click on the Item purchased outside of eBay link or the Item sold outside of eBay link. Thank you for your cooperation.Kind regards, eBay Policies and Safety Now, I don't know what I need to do, is my purchase a scam? For two days now the shipping code has been showing, but only now has the label been created.I attach the image. What should I do, cancel the sale immediately and open a case with PayPal? Thank you for your kindness in replying.

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Problem with a purchase and an eBay report. | Questions and answers among users | eBay Italy