Controversial issue pending | Questions and answers among users

franpand7297 · 2025-09-15T12:52:40.010000Z

Hi guys, I’m writing because I need the help of a more experienced user… I placed an order from a seller on August 30 who told me delivery would be between September 4-8; however, until that date the seller had never shipped anything despite assuring me he had the product available. So I opened a dispute the next day, on the 9th, and about two hours later he magically provided me with the shipping code, but as of today, October 15, I haven’t received anything. I’ve written to him several times for clarification because the tracking hasn’t shown any updates since the 11th. On the 13th, cleverly, he got ahead of me by opening a dispute with eBay intervention, which has now suspended (not closed) the dispute until the 25th for further investigations because, in fact, the shipping code exists for them, but the seller doesn’t want to cooperate at all… honestly guys, I don’t know what to do anymore. At this point I don’t even trust the seller anymore, because only after buying did I read several feedbacks and his modus operandi for various sales is the same one he used with me… how can I solve this? At this point I’m tired and I’d like a refund. The courier, GLS, is unreachable, and in an email they told me that if I didn’t have tracking updates within 3 days I should contact the seller again, but he ignores me. I’m in a dead-end loop

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Controversial issue pending | Questions and answers among users | eBay Italy