International shipping issue packlink | Questions and answers among users

pleonastica2009 · 2025-05-14T18:44:25.664000Z

I sold an item and shipped it immediately to America with insured Crono International shipping through Poste Italiane. Neither I nor the buyer was able to track the parcel, except to see that it was stuck in Piacenza. I repeatedly submitted reports to Poste Italiane and later to Packlink because the parcel was not being delivered to the recipient, but nothing happened until 2 days ago, when it was returned to me with the reason "in storage"To add insult to injury, I receive a message from Poste Italiane telling me that the parcel has been delivered to the recipient.The buyer would like me to resend it via another courier, but I don't feel like paying out of pocket more than 180 euros for new customs fees and shipping. eBay phone support was terrible and did not provide me with any answer or solution. What do you suggest I do? Thanks

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International shipping issue packlink | Questions and answers among users | eBay Italy