Issue: request to return a broken item 4 days after receipt | Questions and answers among users

troverandom · 2024-03-10T19:14:15.837000Z

Good evening everyone, I have a problem: a buyer is asking me to return an item because he says it arrived broken.The strange thing is that he sent me photos of the completely destroyed item (a ceramic spice rack), in a thousand pieces, almost 5 days after receiving it, but the package arrived with the polystyrene packaging perfectly intact, not even a dent, so it’s impossible that the item broke in this way while being immersed in the polystyrene... I’m starting to suspect that in these 4 days he dropped it and now he’s trying to blame me for the breakage. What’s even stranger: throughout the whole shipment, which was delayed by the courier, he sent me at least 20 messages, very angry about the delay, and I offered him all the support needed. But then he waits 4 days to let me know about damage like this? Very strange.... How can I protect myself? On eBay I can’t make any report.

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Issue: request to return a broken item 4 days after receipt | Questions and answers among users | eBay Italy