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Shipping issue for customer item
I sold my first item, shipped with Poste Italiane, everything was done perfectly, but after 5 days the buyer still hasn’t received the item and the package has been stuck at a hub in the south for 4 days, it was supposed to arrive in 3 days. I’ve tried several times to contact Poste Italiane but they say it’s still within the expected timeframe. How can I sort this out with the buyer and, above all, get the package moving?
3 comments
marioelegio
Mentore2 years agoYou can only ask the customer to be patient, but if they open a dispute, within 3 days you'll be forced to refund them.
hi
mario
gianrom-66
OP2 years agofunds, so eBay itself will proceed to refund the customer, right?
cizeta1964
Mentore2 years agoNo, you’ll be the one to reimburse it with your own funds (credit card for example) and then eBay will reimburse you