return shipping issue due to the seller's fault | Questions and answers among users

vintagistadoc · 2024-11-16T17:05:57.391000Z

Good evening, I have a problem with shipping the return accepted by the seller. The two watch movements I purchased are incomplete because the hour wheel is missing (the wheel where the hour hand is mounted). The listing said the movement was working and NOS. The seller writes to me saying that the return shipping is the buyer's responsibility. In reality, if the movement were complete I would keep them. I'm returning them because they are incomplete and were not disclosed as such by the seller. I can't find "ask eBay to intervene" or a support box. Can you give me a hand? Thanks a lot in advance

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return shipping issue due to the seller's fault | Questions and answers among users | eBay Italy