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Issue with Ebay service
Summary: gianpiero23672 raises an issue with eBay's service, but no additional information is provided. marioelegio responds, and finally gianpiero23672 replies again without specific details in the content of the responses.
Good morning,
I had problems with a buyer regarding a negative feedback left out of spite. I wrote to eBay over and over again, even requesting a review of the case, but I got no response at all (other than that the service is examining the matter), and after more than two weeks I think it would be fair for them to provide some feedback. A really lousy service, what can I do? I’m asking for advice on how to get a response from eBay. Thanks
2 comments
marioelegio
Mentore10 months agoIt won’t be easy, unfortunately your response is just as offensive as their feedback.
In my opinion (without the reply ... he is not a kindly and intelligent person...) there were grounds to have it removed, as it was damaging to your reputation as a seller (...scammer...).
We remove all feedback that contains:
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Personal attacks that could damage the seller’s reputation or business and cannot be considered constructive criticism
Try to get eBay customer service to contact you ... https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatta%20ebay&lucenceai=lucenceai&docId=HELP1326
Or try again via email ... https://www.ebay.it/help/policies/feedback-policies/regole-sui-feedback?id=4208&st=3&pos=1&query=Regole%20sui%20feedback&intent=regole%20feedback&lucenceai=lucenceai&docId=HELP1223
hi
mario
gianpiero23672
OP10 months agoHi Mario,
thank you for your courteous reply, let’s see what the eBay service replies to me, if it replies.
I don’t think I was even slightly offensive toward him, since I had written to him in 6 emails that it was not possible to ship to the United States by registered mail, only by express courier with the related extra cost. I waited for his reply, which never came, and afterwards I fully refunded the cost of his order. After the refund was made, he left me negative feedback, solely out of spite!!! This is why I wrote that he is not a smart person
Have a nice day and thanks again
Gianpiero