IBAN change issues | Questions and answers among users

guiolivi · 2023-09-29T21:48:12.971000Z

Hello everyone. I’d like to get information about your experiences and the solutions regarding the IBAN change on my account. I changed my current account and therefore the IBAN, and a nightmare began! At first everything seemed to be going well. Ebay had credited me with earnings from the sale of some items. Then I got a restriction for further checks on the ownership of the bank account. Given that the bank account is new and it has not yet been 3 months, I don’t have the chance to send a bank statement as requested! So, after contacting customer support, they had me send everything under the sun and still didn’t accept the official proof of ownership letter that I automatically get from my web access (FINECO), nor screenshots of the login page of my bank’s portal. I had a letter drawn up by the manager of my branch, which also wasn’t good because the signature covered a logo!!! To top it off, they asked me for an original document countersigned and written in English! Obviously still not accepted or in process. What is even more shocking is due to the fact that the operators I spoke to couldn’t understand the issue, stopping at reading the problem reported in the warning banner that was activated on my account, and the few clever ones... suggested I ignore the communications automatically sent by ebay! EVERYTHING IS ABSURD in the name of security... that is falling apart at every seam!PS. meanwhile, they have been holding my money for more than a month......

Discussions

IBAN change issues | Questions and answers among users | eBay Italy