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Problems with order
Hello, a few days ago, while paying for an order, I realized I had ordered the wrong shoe size. I immediately tried to cancel the order, but the payment had already been made. I contacted eBay, and they asked me to contact the seller, who in turn didn’t know what to say to solve the problem. Then they tell me to wait until the last day to declare that the order had not been received. OK. Until this morning, when an email from eBay tells me that unfortunately the order can no longer be canceled and that for a refund I have to contact the seller. However, the seller stated in the listing that returns are not accepted. Have I basically lost my money?
1 comment
sika700
Mentore3 years agoGood morning,
buyers cannot cancel orders, but can only send a formal request to the seller, who can also refuse it.
If the seller does not ship, at the end of the estimated delivery date, you can open a report:
https://www.ebay.it/help/reporting-item-didnt-receive/buying/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=3&pos=1&query=Ottieni%20aiuto%20per%20un%20oggetto%20che%20non%20%C3%A8%20arrivato&intent=arrivato&lucenceai=lucenceai&docId=HELP1135
If the seller ships and is professional, you can withdraw from the purchase... if it is a private seller and does not accept returns, unfortunately you have to keep them:
https://www.ebay.it/help/returning-item/buying/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=3&pos=1&query=Restituisci%20un%20oggetto%20in%20cambio%20di%20un%20rimborso&intent=reso&lucenceai=lucenceai&docId=HELP1134
Kind regards.