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Problems with a return
Summary: angel_25275 raised an issue related to a return, to which marioelegio responded, but without providing any additional details about the situation.
good morning everyone,
I need to return an item, and by mistake I used the postal tracking code. I canceled the return and would like to make the return using the procedure without a tracking code.
when I go to submit the return request, it tells me that there is already one in progress. I click to check the return status, and it tells me that it has been canceled. I go back to submit the return request, but it tells me again that it is in progress, and so on...
how can I fix this?
1 comment
marioelegio
Mentore6 months agoIt can't be resolved.
Once the process has been canceled, it is no longer possible to reopen it (as was written in the message that appeared before you confirmed your decision to close the process).
Now all you can do is try to open a return request on PayPal or ask your bank for a chargeback.
hi
mario