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Shipping problems with eBay shipping
"Good morning,
eBay support, Packlink, and eBay shipping are crap!
I have a trivial problem with an incomplete shipping label and therefore a delivery that wasn’t made:
basically, even though the buyer selected the Poste Delivery service and I shipped with Poste, the
system indicated a BRT pickup point and generated a label with a missing address.
I contact eBay, talk to an agent, who blames me for not checking the label and then
has me open a ticket on eBay shipping.
From that moment on, nothing: they send me a reply with all the shipping rules and various codes..
I ask to change the delivery address but get no replies.
I contact eBay customer service again but they bounce me to the courier (?).
In short, 5 days lost in countless emails for nothing, since the package is going back
and I refunded the buyer!
Scandalous service!"
Since you can’t reply to the comment, I should point out that I’ve made dozens of shipments without checking the label
and they always went through fine.
The problem is that I’m not a shipper and if the system generates a non-compliant label
it’s not my fault.
Also, the package was shipped from a post office and even the clerk, certainly more experienced than me, didn’t notice any anomalies....
Everything would have been fine if the “trivial” operation (as the eBay agent called it) of correcting the address had been
taken care of instead of disappearing!
