Refund issues with direct debit | Questions and answers among users

the.freezer · 2024-03-21T15:09:52.120000Z

Hello, I can’t issue a refund via SEPA direct debit, as I’ve always done until a few weeks ago; now, all of a sudden, the system requires me to enter card details.Customer service says it has always been mandatory to use a card for this type of operation, too bad that until last February I had been making refunds with debit from my checking account.Do you know what this might depend on and whether there’s a way around it?Thanks

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