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Return and refund procedure
Hello, I received a pair of shoes that don’t fit properly and I’d therefore like to send them back so I can exchange them for a different size; the problem is that I placed the order not with an eBay account but as a guest, so after speaking with an eBay representative I was told that they can’t generate a label for me and that I need to go directly to the post office to request one, and so far so good! What I’m wondering, though, is: how do I contact the seller and let them know that I’m carrying out this return and exchange process? Will they automatically send me a refund as soon as they receive the return, or should I re-place the shoe order in a different size directly without a refund? Thanks in advance!
marioelegio
Mentore3 years agoStrange that they didn’t advise you to follow this procedure: https://www.ebay.it/help/returns-refunds/returning-item/buying/returning-items-bought-guest?id=4065&st=3&pos=1&query=Ottieni%20aiuto%20se%20hai%20acquistato%20un%20oggetto%20come%20utente%20non%20registrato&intent=non%20registrato&lucenceai=lucenceai&docId=HELP1151
hi
mario