Product purchased but not included in the orders | Questions and answers among users

aless2434 · 2025-09-30T13:29:46.307000Z

Recently I bought an item from the cart, a €200 transaction was completed, but the item was not moved from the cart to the "orders" section.The money was taken without me actually receiving the item.eBay refuses to give me a refund because it doesn’t see the item in "orders" and, as a result, can’t confirm that the purchase took place.What could I do? Should I ask my bank to open a fraud chargeback against eBay?

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Product purchased but not included in the orders | Questions and answers among users | eBay Italy