Hello, a few months ago I bought a smartphone from a professional seller, after a few months the item in question malfunctioned, making it unusable. I contacted the seller and he agreed, since it was under warranty, to the return, asking me whether I agreed to a full refund after viewing the item first; of course I agreed. He arranged the pickup and the shipment went through. Now, almost a month after shipping the item, I have not received the refund and the seller is not responding to messages....

Try opening the claim on the payment method you used (with PayPal you have 180 days, with credit card 13 months).What’s important is that the address they ask you to send the return to, whether PayPal or the credit card provider, matches exactly the one you already shipped to. In this case, you’ll be able to upload the tracking code for the shipment already made. himario

Defective product | Questions and answers among users

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Defective product | Questions and answers among users | eBay Italy