Hello, I ordered a product that turned out to be defective (not disclosed in the description and vaguely acknowledged by the seller) that I used for a while and that I now wanted to return because of the defect (a faulty charging port).I now find out that a transparent "warranty seal" had been applied to the screws, which I unknowingly broke while trying to figure out whether there had been any internal damage to the product during shipping, only to then stop at the seller’s reply to use another...

The seal has legal value; in fact, its breaking proves the buyer's "fault," and that is enough.The Consumer Code refers this case to the Civil Code, in particular to this paragraph of art. 1492If the thing delivered has perished as a result of the defects, the buyer is entitled to rescission of the contract; if instead it has perished due to an act of God or due to the buyer's fault, or if he has sold it or transformed it, he may only demand a reduction of the price. I would...

Defective product and seller warranty seals | Questions and answers among users

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Defective product and seller warranty seals | Questions and answers among users | eBay Italy