Product not for sale because it is blocked | Questions and answers among users

solaris_2006 · 2023-12-05T14:12:28.060000Z

Something really unpleasant happened to me. In January 2022 I bought a used iPhone SE from the German seller. After good use, two days ago I found my phone blocked by a security routine (MDM) set by the previous owner of the phone, which I discovered was a German company that makes heavy machinery. I asked them to unlock the phone for me, not so much for the value of the phone itself but because, being blocked, I no longer have access to my personal data, as well as not being able to use it anymore. The company washed its hands of it, saying the product is out of warranty, but I’m not interested in having it repaired or in the item’s value itself; rather, I wanted to solve the loss of data caused by the block. I understand that the warranty has expired, but I believe the company could not sell a phone, especially if it was blocked by the corporate administrator. Do you think there is any legal or business action I could take? I’d be inclined to report them for commercial fraud. I know it still wouldn’t solve the problem, but I’d also like to point out, for other unsuspecting potential customers, that buying from them would mean dealing with a dishonest company. Any advice? Thanks

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