Product received with a missing part | Questions and answers among users

luc_1404 · 2025-12-01T16:18:11.070000Z

I received the product but some parts are missing. I notified the seller of the missing items and he replied that he will send the missing part and that he will send me the tracking update.Since four days have already passed without receiving the update, I’m asking whether it would be appropriate to have Ebay intervene to hold the payment to the seller (I have until mid-December to return the non-conforming product). What should I do?Thanks for the replies

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Product received with a missing part | Questions and answers among users | eBay Italy