Product collected by someone other than the buyer | Questions and answers among users

hugh.79 · 2023-05-20T21:17:21.502000Z

I sold a product on EBay, and received payment. I shipped it, and delivery was made. To the correct address. But then the buyer contacted me, telling me that he did NOT pick it up at that address. We checked together that the address I had was correct. In the SMS the courier sent me, it says that the delivery was signed for by a different person from the buyer, whom he does NOT know. Now, as a seller who has followed all the steps, what should I do? I no longer have the product, I sent it to the right address, and delivery was made. What happens now?

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Product collected by someone other than the buyer | Questions and answers among users | eBay Italy