SHIPPED PRODUCT - THE BUYER SAYS THEY RECEIVED THE PACKAGE WITH PAPER AND WOOD INSIDE | Questions and answers among users

k0be8-24 · 2024-11-27T07:47:52.767000Z

Good morning, I’m writing to understand how to proceed, here’s the story:- In September I managed to pre-order 2 Ps5 Bundle for Sony’s 30th anniversary for €1100, and I immediately sold the pre-orders on Ebay specifying that I would ship as soon as Sony delivered me the two Ps5s (release date 21/11/2024);- During the wait I was always available for any questions for both buyers, one Italian and the other French;- In early November the French buyer opens a dispute for item not received, the reason Ebay had told him to do so in order to extend the waiting and protection period (but I knew this, he had told me); clearly every week he suspended the dispute so that Ebay would not proceed with the refund;- Last week Sony released the PS5s, shipping to those who had pre-ordered on 20/11/2024 via DHL and receiving the item the next day, i.e. 21/11/2024;- On 22/11/2024 I proceeded to ship to both buyers after checking that everything inside was in order;- Yesterday both buyers received the package, the Italian one went perfectly smoothly, he was really happy and also left me a super positive feedback, the French one instead sent me a photo saying that inside there are paper and wood;- Now I don’t know what could have happened during the journey but on my side there has always been total transparency both in support and in letting them know what stage the order was at before the release date and also after when I shipped, unfortunately I didn’t take photos (probably the only flaw) also because the two buyers had 100% positive feedback, my question is what happens now? Has anyone been in the same situation? because from my side I did everything so that the shipment was fast and without any problem and I would never have dreamed of replacing the contents of the package, moreover shipping the item to one buyer and not to the other, aside from the fact that out of the two, as I also told him, it would have been more convenient for me to cancel the order and resell it for double rather than act in this way knowing that Ebay would have suspended my funds etc.... thank you in advance for the answers

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SHIPPED PRODUCT - THE BUYER SAYS THEY RECEIVED THE PACKAGE WITH PAPER AND WOOD INSIDE | Questions and answers among users | eBay Italy