When a damaged package arrives to the buyer, what should I do?

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I need to resolve a problem for a buyer who didn’t pick up a package, telling me it was damaged and without the product inside, but he didn’t send me photos and I don’t know if it’s true. I sent it with eBay insured shipping

loli6769

45 View listings

Posted 3 years ago·Last reply 3 years ago

1 comment

marioelegio

Mentore3 years ago

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If the buyer has stated their written reservations to the carrier and has not picked up the package, it will be easier for you to ask for a refund (even better would have been if they had picked it up with a written reservation).

Open the request on Packlink right away. https://support.packlink.com/hc/it/articles/115003375545-I-requisiti-imprescindibili-per-aprire-un-reclamo-per-danno-perdita-o-furto-manomissione

If instead they simply didn't pick it up, it will be a problem for both of you. You will still have to refund the buyer the cost of the item or make a second shipment at their expense.

mario