When you do your job properly but get penalized: sellers' experience | Questions and answers among users

centroricambicataldi · 2026-03-26T09:35:41.468000Z

Good morning everyone,I’d like to compare notes with other sellers about a situation I’ve been dealing with these past few days and understand whether you think it’s the right approach.I’ve managed an eBay account for many years (since 2008), with 100% positive feedback and a business run with seriousness and consistency.Following some cancellations for out-of-stock items due to reasons beyond my control but caused by production delays, I found myself with the status “Below Standard.” So far, nothing to say about the rules, which I know and respect.I should point out, however, that in all cases the cancellations were communicated in advance to the buyers and agreed with them via eBay messaging, without any dispute or problem.What leaves me puzzled, though, is the immediate impact: within a few days I went from about 40-50 daily sales to 3-4 orders a day. A drastic drop that is affecting the business very significantly.What I find hard to understand is that, even though I have already corrected the situation and am handling all sales without any issues, the account continues to be penalized until the next evaluation (the 20th of the following month).So I’m wondering:Does such an immediate and significant impact on sales seem fair to you?Is it normal that the system does not take the most recent trend into account?Is it fair that cancellations agreed with the buyer are still treated as defects?My intention is not to be confrontational, but to understand whether this kind of management is widely accepted and to compare notes with other sellers.Thanks to anyone who’d like to share their experience.

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When you do your job properly but get penalized: sellers' experience | Questions and answers among users | eBay Italy