Refund for a non-working item

Question

Good evening everyone.About 14 days ago, I bought a torque wrench for low tightening torques (3/25Nm); I tried it yesterday when working on my bike, but it DOES NOT click, making it impossible to measure the tightening torque applied. So I opened a return, but the seller (of course) claims that their wrenches work when they leave the company(?!). I would also like to know whether I have to cover the shipping costs for the return, since it is a non-functioning item. Thanks to anyone who wants to...

marioelegio · Accepted Answer

If you believe the item is defective, ask for a return for a non-conforming product.https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041The return costs will be covered by the seller, who will have 3 business days to accept the return and send you a prepaid label.If the seller does not want to cooperate, ask eBay to step in… https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&...