Locked
Discussion interactions are currently paused.
Complaint
Good morning, at the time of delivery I had to pay customs fees of € 56,89.. at the time of the order it was not specified that I would also have to pay this, otherwise I would not have made the purchase.. I kindly ask whether this amount, which I should not have had to pay, can be refunded by you. Thank you very much
1 comment
sika700
Mentore2 years agoNo, it is not refundable because, as the "importer," you should have known that the package purchased from a non-EU seller would pass through customs and that, as such, there would be other charges to pay.
This is information you will never find in the listing, because the seller cannot predict where and to whom they will sell their item.
So, as the importer... I repeat... you SHOULD have known what you were getting into.
If you didn't know... now you do!
Best regards.