Claim for item not received because the package was not collected | Questions and answers among users

emiliano_1984 · 2026-07-08T09:58:28.492127Z

Hello, I am a professional seller. The buyer did not pick up the package at the pickup point because he wrote that he was on vacation. Now the package is being returned. He opened a dispute and wants a refund, but according to eBay's rules, he is responsible for the failed delivery. So, if I contact eBay, they will decide in my favor, right? And they will remove any negative feedback. Is that correct?

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Claim for item not received because the package was not collected | Questions and answers among users | eBay Italy