PayPal complaint: item not as described | Questions and answers among users

rasheed_36 · 2026-04-13T16:16:08.473000Z

Hello. I ordered two toys (Beyblade). I received another item and not the one I ordered, and both are not original but fake. I sent the photos of the item received (which is not the one ordered), alongside a photo of the original one (which I already had), to Paypal, opening a claim.Paypal rejected it because it asked me to ship the items to the seller in my name. Now I can't open a claim with Ebay.What can I do to get my money back and make a return but at the seller's expense ?Are these really the guarantees that Paypal and Ebay offer ?Thank you. Kind regards

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PayPal complaint: item not as described | Questions and answers among users | eBay Italy