claim for damaged shipment | Questions and answers among users

polaroidmania100 · 2025-12-10T12:24:21.014000Z

I recently shipped a Polaroid photo booth machine from the 90s. The shipment was handled through the eBay platform, but I don't know why the claim has to be filed with Packlink, which is a third party I do not deal with during the shipping stages.The item arrived to the buyer irreparably damaged.Packlink is rejecting my claim and compensation because it considers the item sold to be "prohibited items"It seems that if you ship used goods, the insurance does not cover it.So what do you do, given that 90% of the goods sold on eBay are used, do we all stop selling on this platform?

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claim for damaged shipment | Questions and answers among users | eBay Italy