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Recovering customs charges after returning an item to a seller in another country
Hello, do you know if it is possible to request a refund of the taxes paid at the time of customs clearance for an item, if you subsequently return the same item abroad?
I bought a chronograph from a Japanese seller. I returned it because a document was missing. I received a refund of the amount paid, but the seller refused to reimburse me for the damage suffered because of their untrue statement in the listing (if the document had been there, I would have kept the item).
EBAY support says it is not their job to step in.
2 comments
marioelegio
Mentore2 years agoIt should be possible to ask customs for a refund, at least for the duties.
Article 116 of EU Regulation 952/2013 (customs code – CDU) governs relief from or reimbursement of duties, among other things, in the case of defective goods or goods that do not comply with the terms of the contract.
Contact them and ask how to do it and whether it’s also possible to ask for a VAT refund.
hi
mario
cizeta1964
Mentore2 years agoEBAY support says it’s not its job to intervene.
That’s true, and you can’t get the customs duties back