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I hereby inform anyone who doesn't know...
I’m rephrasing my experience to warn you to be careful with sales on Ebay. If there’s a dispute, the buyer will ALWAYS be right. I sold a laser engraver to a user in the United Kingdom. I’m a private seller and sell only occasionally. The user falsely claimed that the item was used. I pointed out that it arrived to me at the end of October and was put up for sale at the beginning of November. No chance. He demands a refund for the item, which I refuse to provide, as I suspect a scam. He shows a few photos with a scratch on the profile and scratches on the plastic tool case, and Ebay immediately comes down on me. I’ve been a seller for 23 years; I can only imagine if I were “new.” They tell me they have converted the return into a claim. To me, that meant they were analyzing the situation. NO! It meant I had to provide the buyer with a return label. This morning they notify me that they have resolved the dispute in the user’s favor and that they have flagged this on my account, which I will close anyway. Phone calls and contacts are useless. It’s handled by Ebay UK, it’s handled by them. This is an answer I read frequently on the forums because they know that in any case the seller has been scammed. But are you still stubbornly selling on this platform? I had pointed out to him that the buyer was showing photos of a profile and the lasers??? NO PHOTOS. But wasn’t the non-conformity about the lasers? At least one photo of the lasers should have been there. I asked the buyer for it several times, NEVER POSTED OR RECEIVED. In the photos, the buyer also showed a red laser. But how is that possible if my laser is GRAY? There you go, that’s Ebay seller protection... I’m sharing this experience to warn new sellers who don’t know Ebay’s return policies. After 23 years I’ve understood how they work.
