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RETURNS AND REFUNDS
Good morning, I asked for a return and the consequent refund of an item purchased by mistake. I received a couple of emails asking me to ship the item to be returned. Return to whom? How? Never said! As if that weren’t enough, the item has disappeared from the order list. Obviously, talking to Ebay is impossible, or rather, I managed to send an email but got no reply. DOESN'T SEEM LIKE A SERIOUS THING TO ME.
2 comments
marioelegio
Mentore2 years agoWho did you ask?
If the seller accepts the return, since the mistake is yours, you'll have to ship it at your own expense.
On eBay there's a return procedure, did you follow it?
If the return is accepted, you have 10 days to ship it to the address they sent you.
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&ri=0
If you have any problems, talking to eBay is easy, at the bottom of the page there's the link to have eBay customer service call you.
You can also buy the return label on eBay ...... https://pages.ebay.it/acquistare/restituzioni/
bye
mario
ligal1945
OP2 years agoMario, maybe I didn’t explain myself well: I asked for a refund, and I was told they would send me an email about how to proceed, and that’s what happened. In the email there was the link to continue. That link didn’t lead anywhere and, on top of that, the item to be returned has disappeared from my purchases. When I said “to whom?”, “how?” I meant that it wasn’t communicated to me. As for the possibility of being called back, no matter how much I keep fiddling around, I can’t find it anywhere. CIA Lino