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Returned wrong item to another Italian recipient: how do I recover the import charges?
Summary: clalo1467 bought a photographic filter from an Israeli seller on eBay, but received the wrong model. Despite having already paid VAT through IOSS, they were required to pay additional import charges upon delivery. The package was declared as 'Documents' with a value of $1, even though the filter cost $24. The seller accepted the return, but provided a shipping label addressed to another recipient in Italy, making it harder to recover the customs charges. clalo1467 asks whether it is normal for the seller to handle the return this way and who should reimburse the import costs.
I bought a photographic filter from an Israeli seller, but I received the wrong model. At the time of purchase eBay collected €8,37 in VAT via IOSS; on delivery I had to pay another €6,85 in import charges. In addition, the parcel had been declared by the seller as “Documents” with a value of $1, even though it contained a filter paid for at $24.
The seller accepted the return for non-conforming item, but gave me a label addressed to a different person in Italy, rather than to the original sender in Israel. If I ship to Italy, the item does not leave the EU and I cannot prove its re-export in order to try to recover the customs charges.
Is it normal for the seller to use the return to forward the item to a third party? In this case, who should reimburse me the €6,85 paid on delivery: the seller, eBay, or Customs?
sika700
Mentore1 month agoA seller for returns is completely free to act as they see fit and have the goods sent back wherever they want; there is no rule that obliges them to accept it at the registration address.
So you won’t recover the import charges.
Kind regards.