Return and refund of counterfeit Seresto collar

Question

Hello, I bought a Seresto collar and when it arrived I noticed that it is a fake. I started a request for return and refund. The seller messaged me offering to refund me half the cost if I kept the item; I repeated that I wanted to be refunded the full amount I spent (shipping was free), and he replied:" I'm sorry. We accept return refunds, Can you tell me your PayPal account, I will pay the return shipping costs"I didn't understand what he means... am I supposed to give him the PayPal acco...

marioelegio · Accepted Answer

He promises to reimburse you (to your PayPal account) for the return shipping costs, if you pay them upfront.These promises are almost never kept, so stick to eBay's procedures. Request a return for item not as described ..... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&puc=DEFAULT_BUY.BUYER&ri=0If the seller (within 3 working days) does not send you a prepaid label so...