Refund in case of used phone | Questions and answers among users

meopta_66 · 2025-02-14T08:04:52.387000Z

Good morning everyone, I’m asking you because I’ve never been in this situation before. A user is asking me to return a phone, in which I clearly specified that it was a used phone and had slight scratches on the screen. After countless questions and detailed photos before the purchase, the buyer accuses me of not having clearly stated the real condition of the phone itself; basically, with photos attached, he accuses me of the phone being scratched and worn on the edges (to be specific, a phone used for more than two years!). I reported the buyer to eBay; in fact, besides having only 3 feedback ratings, he leaves negative feedback for all his sellers. Now I have to respond to the return request by February 18. How should I proceed? Thanks a lot

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Refund in case of used phone | Questions and answers among users | eBay Italy