Never delivered, how should I proceed? | Questions and answers among users

montebianco66 · 2024-09-06T07:52:02.387000Z

Good morning, a month ago I bought a pair of headlights for my car from a Polish seller, spending over €700. Once I confirmed that the item was not what I really wanted, I asked to make a return. After about ten days the seller sent me a coupon for shipping the goods with GLS courier. On August 12 I handed the package over to the courier, but as of today it still does not appear to have been delivered to the seller in Poland. I asked for information from the GLS branch from which it was shipped, but they have not received any news from their office that handles international shipments. At this point what should I do to receive a refund from the seller?

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Never delivered, how should I proceed? | Questions and answers among users | eBay Italy