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Refund not received by the seller
Good morning, more than a month ago I returned it directly to the seller. But the seller says it hasn't arrived and therefore won't give me a refund. What can I do? Can I report it to eBay?
6 comments
cizeta1964
Mentore8 months agoWas your return tracked?
tur3973-saqrvh0x
OP8 months agoYes. I saw on the courier’s website that it has arrived but they won’t give me a refund
cizeta1964
Mentore8 months agoAsk eBay to step in
tur3973-saqrvh0x
OP8 months agoHow can I do it? Is there a number to call, and if so, which one?
marioelegio
Mentore8 months agoIf you made the return through the correct eBay procedure … https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041
The button appears in the process, or … https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701
hi
mario
tur3973-saqrvh0x
OP8 months agoThank you very much