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Refund not received by the seller
Good morning, I made a return with a label provided by eBay on 11/20, the item has not yet arrived at the seller and the tracking has been stuck since the shipping day. Today the return request was automatically closed. The seller won’t refund me until they receive the item. What should I do? Thanks in advance for the help.
2 comments
marioelegio
Mentore1 year agoAsk eBay to step in. Since the label was created by the seller, you don’t even have the means to ask the courier for further information.
Before starting the procedure, it would be better to speak with an operator using the link you’ll find at the bottom of the attached page. https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20ebay&lucenceai=lucenceai&docId=HELP1382
hi
mario
kcap5416
OP1 year agoThanks for the prompt reply, unfortunately the label was created by me through eBay (something I will never do again) and so I am responsible for the shipment, which was perhaps lost. eBay washes its hands of it and, understandably, so does the seller. When you request a return at your own expense, eBay recommends its partners but does not guarantee or insure the shipments; if it had been an item of very high value, I would be forced to take legal action. When buying the label through eBay, the site’s lack of responsibility in the event of the package being lost should be made clear. Label paid 6 euro, I think, with 9 I would have shipped with Bartolini. Poor service. Thanks anyway for the support.