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Summary: simone2226 started a discussion about a return that wasn't tracked correctly. marioelegio replied, but no further details were provided in the response.
Good evening everyone, I’m writing about a problem I’ve never had before, namely a return as a buyer
a while ago I did returns, but as a seller, and since I’m not very active on Ebay anymore I’d need the help of someone more experienced.
I bought a pair of Airpods from a user who listed them with a receipt and serial code that I checked and it was correct and still under warranty also with Apple
eBay customer guarantee “at worst I’m covered,” I told myself
They arrived as earphones that looked identical but with a different serial number and expired warranty, when the listing showed them as under warranty.
I tried them and after making sure from several details that they were fake I contacted the seller, giving him a list of what was wrong so as not to leave room for discussion about the item
Although he didn’t accept the return I can submit it and shortly after he accepts the return
After a couple of days he sends me the label he made
I prepare the return and send it back, the package is an inpost tracked shipment with pickup from a locker.
From the tracking it was picked up from the locker by the seller, but according to ebay I still have to send it back.
After contacting ebay support by phone they also tell me they can see that the return was delivered and the seller has two days to refund
I was also told both times that they would mark the item as return received but after two days if I go to the item it says “remember to send it back to the seller by.....”
I don’t want to call support again, especially to get the same answer and nothing happen
How should I handle this?
Thanks
marioelegio
Mentore1 year agohttps://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701
…. in fondo c’è anche il link per farsi richiamare.
ciao
mario