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If I return a product that doesn't match the listing, do I have to pay the shipping?
Summary: carmy_1977 asks whether they have to pay shipping to return a product that doesn’t meet their expectations. marioelegio responds, but the exact content of the replies is not specified.
Good evening, I bought a Tenda surveillance camera model with two external antennas and 4 LED spotlights around the lens. I was sent a different model, without the external antennas and with only two LED spotlights. I requested a return and everything went fine since the return was marked as free. I try to buy the same camera from another seller, but first asking for confirmation by contacting him via messages. He replies to me, without saying anything, just by sending me a photo of a camera mounted on the wall that matched exactly the one I had requested. I thank him and place the order, after which I write to the seller again for some further reassurance, since I was starting to have a feeling that I might end up getting the wrong product here too. The seller disappears and no longer replies.. this increases my doubts that I will probably once again receive a product that does not match the listing photos. My question is, considering that this seller stated in the listing that return shipping costs are the buyer's responsibility, but considering that if I make the return it is not because I changed my mind about the product but because he sent me a different product, can I appeal to Ebay and also to PayPal, which I used to make the payment, in order to have the return made at the seller's expense? If he sends me a different product from the one in the listing, why should I have to cover the return shipping costs myself?
Anyway I think the camera will arrive tomorrow and let's hope it's the right one ..
Thanks in advance to anyone who will reply to me...
marioelegio
Mentore1 year agoIf you use the eBay procedure for an item that doesn’t match the listing, the return is always the seller’s responsibility (they have to send you a prepaid return label).
https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041
If you use the PayPal return procedure, the return is always the buyer’s responsibility.
hi
mario
carmy_1977
OP1 year agoGood morning, thank you for the kind reply, in the end the seller got back in touch and issued the return label with shipping at his expense... at least on that point he was fair...
Thank you, have a nice day Carmine