Issue, eBay support? | Questions and answers among users

lele-83 · 2026-01-25T17:48:55.478000Z

Good evening. I bought an item that turned out to be fake, unfortunately I discovered this after the 30-day eBay guarantee period had just passed. I contacted the seller, who advised me to go ahead with the return and said they would issue the refund. If I start the return process outside the eBay guarantee period, and things don’t go well and the seller tries to be sneaky by claiming it’s fake just to avoid paying, will eBay support me in getting the return since I started it through the platform, or am I on my own?

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Issue, eBay support? | Questions and answers among users | eBay Italy