Resolved via eBay International | Questions and answers among users

superpedio · 2026-03-26T13:58:44.143000Z

Hi everyone. I bought an item in the USA that was shipped via -ebay international shipping-During transport, probably, the item got damaged. The seller, after friendly explanations and photos, accepted the return and authorized the refund. In a later email he authorized me to keep the item (in fact, he suggested it himself), worth 50 euros if working, maybe also to save on the high Italy/USA return shipping costs for something now unsellable or nearly so. Now I’ve received the shipping label directly from ebay and, if I don’t ship it, I lose the right to the refund. I spoke, a couple of days apart, with two different operators; the first told me I could keep it and that he would have the relevant colleague contact me, but I haven’t heard anything since. The other, however, says I have to ship it back no matter what or I’ll lose the refund.... In fact, it would be handy for me to keep it as a source of spare parts or to try to repair it. I don’t know what to do. Have you had any experience with this? Any advice? Thanks in advance to anyone who wants to reply. Giuliano

Discussions

Resolved via eBay International | Questions and answers among users | eBay Italy