Rejected order cancellation before shipment | Questions and answers among users

fanang57 · 2025-03-31T19:53:08.938000Z

Good evening, I’m asking you for suggestions and possible solutions for this issue: on Thursday the 27th I placed an order, on Friday it still hadn’t been shipped, so I asked the seller whether at least on Saturday it would be shipped (reply: "We will send you an email when the item has been shipped"............Are you kidding me?!.........). Since I needed the item, on Saturday at lunch I canceled the order with the reason "It will not arrive in time", and I wrote the seller a message with explanations and apologies (reply: "We will urge shipment, otherwise you will have to request the cancellation on ebay"..........Do ebay and I speak Aramaic??!!). Today, Monday, radio silence...Until 7:30 p.m., when ebay informs me that the item has been shipped and that the order cancellation was rejected because the item has already been shipped!!........ Something doesn’t add up here, but am I the only one who finds all this absurd and surreal?! So, my first question for you is: can I refuse delivery from the courier? Or call gls to have them turn the order back?Can I call ebay support? If all goes well, in the classic “adding insult to injury” style, support will tell me to return the order with shipping at my expense! Thanks to anyone who wants to help me.

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Rejected order cancellation before shipment | Questions and answers among users | eBay Italy