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Refund
The customer is asking to send the item back after a month because he says the item is broken. I had paid for shipping insurance and everything, but he reported it after a month and the insurance has expired. What can I do?
1 comment
marioelegio
Mentore3 years agoThe return case was opened within the time available to him and eBay ruled in his favor; you only need to decide whether or not it’s worth taking the broken item back (at your expense), but you still have to refund it.
If you disagree with the decision made by eBay, you can appeal (maybe by trying to speak on the phone with eBay customer support to explain your reasons). https://www.ebay.it/help/selling/managing-returns-refunds/fai-appello-contro-la-decisione-di-ebay-su-una-restituzione-un-oggetto-non-ricevuto-venditori?id=4369&st=3&pos=2&query=Fai%20appello%20contro%20la%20decisione%20di%20eBay%20su%20una%20restituzione%20o%20un%20oggetto%20non%20ricevuto%20-%20venditori&intent=appello&lucenceai=lucenceai&docId=HELP1306
hi
mario