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Refund
Hello, I need some information on how to proceed with the return of an item that the customer no longer wants.
I issued the refund, but the customer still needs to return the item to me. How should I handle this, thanks
1 comment
sika700
Mentore2 years agoHello,
but why did you issue a refund before getting the item back?
If it was a change of mind, the return was at the buyer's expense... they would have shipped it THEN you issued the refund!
So now, since the item has come back into your possession and it's obvious that your customer won't ship it, you can report them for misappropriation, or you can collect it at your own expense...
Also, since you're selling new items, you forgot to switch to a professional account and include your VAT number!
Kind regards.