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Return of damaged item
Summary: A discussion titled "Restituzione articolo danneggiato" was initiated by ruzzolante and included a response from marioelegio. Both participants indicated "None" in their posts, suggesting they provided placeholders or omitted further details about the subject at this time.
Hello, I received a water heater with the casing damaged in three places. The dents are very noticeable. On the cardboard box there are two small tears, which, moreover, are not even in line with the dents (when I received it, I did not have the courier note any damage because the hole was so small Inside, the water heater is housed with polystyrene that keeps it away from the cardboard. I asked for a return and the seller is coming up with every possible excuse. I noticed that another customer had left negative feedback because they had received the SAME water heater and had requested a return and refund (later granted) precisely because the item was damaged. I wanted to ask you, is it possible to contact this user whose nickname appears masked with asterisks? I brought it up with the complaints department, do you think they will take it into account? Thanks.
marioelegio
Mentore1 year agoForget the investigations and ask for a return and refund through eBay for an item not matching the order (damaged item).
Return shipping costs will be paid by the seller.
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&puc=DEFAULT_BUY.BUYER&ri=0
If the seller doesn't accept, after 4 days ask eBay to step in: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20ebay&lucenceai=lucenceai&docId=HELP1382
hi
mario