Case closed and appeal denied | Questions and answers among users

eficade0 · 2025-02-10T18:31:13.960000Z

Good evening,last month I made a return from Italy to the UK, I prepared the package and shipped the item, now the package has been held in customs for 15 days because of problems with the export documents, which had been lost. After contacting the delivery carrier, we resolved it and the package has been sent on to the recipient.Ebay has closed my refund and does not allow me to appeal or submit the documents with which I can show that the package was shipped on the correct date and that the (estimated) delivery date was well before the 30-day refund period. So according to them, I as the buyer have to lose 410.00 for an item I returned, and the seller will also get €40 more for international shipping for an item that will not be refunded to me, that seems crazy to me.... we buyers have no protection at all while if sellers are late with shipments we can only wait in silence?

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Case closed and appeal denied | Questions and answers among users | eBay Italy