RETURN / DISPUTE EVERYTHING ON STAND-BY WAITING FOR SUPERVISOR CALL FOR DAYS | Questions and answers among users

carloraspagnigioielli · 2026-02-05T09:03:58.447000Z

Good morning,I’m asking for advice because after years, for the first time I’m really having trouble with eBay and I’m considering whether to keep working with them in the future.I sold a ring on the platform, and the buyer asked me for customizations with a change to the size and the center stone.After I received it back, with various excuses, I’m asking for a return. At that point I contact customer support, who tell me that the buyer would not have been covered by eBay’s buyer guarantee and therefore I should not have accepted the return (usually I accept returns without problems with distance purchases); then I get into a dispute with the buyer, who opens a return, and after more calls to the call center, they tell me that I’m right but since it’s a sale over 500 euros the supervisor has to step in.The return turns into a dispute and then gets suspended, but I’ve been waiting for updates for weeks without receiving any response, my money is blocked and the item is in the buyer’s possession.How can I ask for help ??? The call center people keep telling me that the supervisor has to call me but I’m not getting any response.

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RETURN / DISPUTE EVERYTHING ON STAND-BY WAITING FOR SUPERVISOR CALL FOR DAYS | Questions and answers among users | eBay Italy